Frequently Asked Questions
What products do you offer?
We offer a wide range of Rangoli products, including pre-made Rangoli kits, colors, patterns, and materials for creating your own Rangoli designs. We also offer custom Rangoli creations for special occasions.
How do I place an order?
To place an order, simply browse our website, select the products you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout, fill in your shipping and payment details, and complete your purchase.
Do I need to create an account to place an order?
No, you can place an order as a guest. However, creating an account will allow you to track your orders, save your shipping details, and receive special offers.
What payment methods do you accept?
We accept all major credit and debit cards, net banking, and digital wallets (e.g., Paytm, Google Pay). All transactions are securely processed using SSL encryption.
How will I know if my order has been received?
Once your order is successfully placed, you will receive an email confirmation with your order details. If you don’t receive a confirmation email, please check your spam folder or contact us at contact@rahulrangoli.com.
How can I track my order?
After your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
How long will it take to receive my order?
- Domestic Shipping: Typically 3-7 business days.
- International Shipping: 7-14 business days, depending on customs and destination country. Please note, these are estimates, and delivery times may vary due to factors such as holidays, weather, and customs processing.
Can I modify or cancel my order?
If you wish to modify or cancel your order, please contact us within 24 hours of placing your order. Once an order has been processed or shipped, changes or cancellations may not be possible.
Do you offer international shipping?
Yes, we offer international shipping to several countries. Shipping charges and delivery times will vary depending on the destination.
Can I return a product?
Yes, you can return products within 7 days of receiving your order, provided the products are unused and in their original packaging. Custom or personalized items are non-returnable.
How do I initiate a return?
To initiate a return, please contact us at contact@rahulrangoli.com with your order number and reason for the return. We will guide you through the process and provide you with the return address.
When will I receive my refund?
Once we receive the returned item, we will process your refund within 5-7 business days. The refund will be credited back to your original payment method.
Are shipping costs refundable?
Shipping costs are non-refundable unless the product is defective or incorrect.
How do I know if my payment is secure?
We use SSL encryption for all transactions to ensure that your payment details are secure. Additionally, our payment gateways are PCI DSS compliant to provide the highest level of security.
What should I do if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact us at contact@rahulrangoli.com within 24 hours of delivery and include a video of the unboxing. (Note: A video must be recorded while opening the package—this is mandatory in order to process any return or replacement.) We will arrange for a return or send a replacement at no extra charge.
Do you offer gift cards?
At the moment, we do not offer gift cards, but this is something we are considering for the future. Stay tuned for updates!
Do you provide custom Rangoli services?
Yes, we offer custom Rangoli designs for special occasions. Please reach out to us at contact@rahulrangoli.com with your requirements, and we will work with you to create something special.
Do you offer discounts for bulk purchases?
Yes, we offer discounts for bulk purchases. If you’re interested in purchasing large quantities for events or retail purposes, please contact us at contact@rahulrangoli.com to discuss pricing.
Can I change my shipping address after placing an order?
If your order has not been shipped yet, you can contact us immediately to update your shipping address. Once the order has been dispatched, we cannot change the shipping address.
Do you offer free shipping?
We occasionally offer free shipping promotions. Please check our website or subscribe to our newsletter to stay informed about current offers.
How do I contact customer support?
You can reach our customer support team via email at contact@rahulrangoli.com or call us at +91 9890929339. We are available Monday to Friday from 9 AM to 6 PM IST.
